Eagle Services

Eagle offers a full range of services that begin with a Business Systems Process Analysis, identifying the key data flows that underlie daily business activity, then making the connection with QAD through Eagle's RF Express for QAD Enterprise Applications.  Rapid and accurate data capture is a key benefit as you streamline information flows and minimize data entry.  In addition, the integration of automated data collection and QAD Enterprise Applications provides improved inventory accuracy, timely data collection, elimination of duplicate data entry as well as paperless transactions and increased productivity.

Eagle's service offering is an important part of the Eagle-QAD Enterprise Applications solution and includes ongoing training and support for devices such as RF portable handheld terminals, thermal transfer printers, portable RF printers, digital scales, industrial ink jet sprayers and many others.

	Project planning		Project management
	Application definition		On-site start-up support
	Transaction design		RF technology definition
	Shop floor control device definition		Label printer / labeling definition
	Custom transaction programming		Hardware support service definition
	Functional design spec		Detailed design spec
	Status reporting		Documentation
	On-site training		Software support
	User / MIS acceptance testing
Some important considerations in evaluating service options include:
	Single-source accountability
	Comprehensive service / support options
	The ability to distinguish between RF Express and QAD Enterprise Applications service issues.