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Press
Release
Eagle
and Electro-Matic Exceed Expectations
KINNELON,
N.J.—(BusinessWire)—June 25, 2002— Exceeding customer
expectations, increasing inventory accuracy and putting an end to physical
inventories are goals that are common to many leading edge manufacturers.
Farmington Hills, Michigan-based Electro-Matic Products, Inc. made
these goals a reality when it chose Eagle Consulting & Development’s
online, real-time automated data collection and bar coding solution, RF
Express™ for QAD MFG/PRO®.
As
a supplier of high-technology automation components and services
throughout the U.S., Canada and Mexico, Electro-Matic needed highly
reliable inventory accuracy, and an increase in accuracy from 84 percent
to 99.8 percent soon made a significant difference for the company.
In fact, their accuracy rate has become so consistent that physical
inventories are no longer required. “Our
bank no longer asks us to substantiate our inventory because it is
consistently accurate using RF Express for MFG/PRO," says Steve
Chase, facilities manager. He
continued, “And, for the first time in my 25 years with the company, we
don’t have to shut down our operation and bring in people to do the
inventory.”
Chase
adds, “The cost to do the inventory was enormous, and our customers got
upset because we weren’t shipping.”
Since implementing RF Express for MFG/PRO, Chase says Electro-Matic
has greater visibility into the flow of materials and orders in the
warehouse. That means fewer shipping delays and customers can determine
their exact order status with one phone call, key techniques for exceeding
customer expectations.
Eagle
executive vice-president of sales and marketing Bill Paone says that the
implementation of RF Express for MFG/PRO took six months from start to
finish. “That was better
than Electro-Matic had expected.” Chase
adds, “We were very impressed, not only with the results but with
Eagle’s support upfront and during the conversion process.”
About Eagle
Kinnelon,
N.J.-based Eagle Consulting & Development is the leading provider of
online, real-time automated data collection solutions to users of QAD
MFG/PRO enterprise applications worldwide.
Eagle provides "plug-and-go" bar coding and automated
data collection capability for QAD MFG/PRO at over 600 customers’ sites
in 18 countries. For more
information, visit www.eaglecondev.com
or contact Bill Paone at +1-973-838-5006 ext. 119. RF Express™ is a
trademark of Eagle Consulting & Development.
###
QAD is a trademark and MFG/PRO is a
registered trademark of QAD Inc. All
other products or company names herein may be trademarks of their
respective owners.
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